technique.

About Technique

  • 01635 294700
  • 01635 294777
  • 01635 294750
  • hello@technique.eu

Technique provides day to day IT support and project based IT consultancy to organisations which do not have their own support staff or who require assistance for their existing team.

We are also a supplier of the latest hardware and software, ensuring we meet all our clients’ IT needs.

We were formed nearly 20 years and have grown to help hundreds of small and medium businesses, across a wide range of sectors both in the UK and internationally, get the most from their IT. 

What makes us different is that we are an engineer led support company. We only employ qualified IT support engineers with excellent technical backgrounds.

This means when you call to discuss an IT issue – or want to discuss some new hardware requirements - instead of talking to a salesperson you will go straight through to one of our highly qualified engineers.

This ‘right first time, quality over profit’ ethos ensures that we build long lasting relationships with our clients and business partners.

Managing Director

Rob Samuels:

“Our aim at Technique is to help our clients get the very best from their IT. To do this, we ensure they get to speak to an engineer whenever they need one. We don’t have answering services, call queuing system or salespeople – just highly qualified technicians who can help them solve their IT issues as quickly as possible.” 

 

why use technique?

why use technique?

  • We are an engineer led IT support company – when you call to discuss an IT issue or a new hardware requirement you will speak to a highly qualified engineer.

  • We don’t believe in call queuing systems or voicemails – when you call us we answer.

  • We take ownership of your IT problems and needs allowing you to get on with running your business.

  • Our support packages include third party liaison. We will log hardware fault calls, contact software vendors, internet service providers and other IT companies on your behalf so you are never caught between external companies refusing to take responsibility for problems and faults.

  • Every client has a dedicated account manager who takes time to get to know you and your business.

  • We never refuse to attend problems – even if another supplier has caused them we will not abandon you.

Problems fixed via phone or remotely

Problems fixed from first contact

Every client recieves a dedicated technical account manager.

We have a dedicated call centre that is always manned with technical staff during working hours.

Our engineers are all manufacturer trained.

We never refuse to attend to problems, even if another supplier has caused them, we will never abandon you.

Could Technique be right for your business?