Consultancy

Consultancy services are available as part of a support contract or by ad-hoc arrangement.

All Technique engineers are manufacturer trained and many have been specialist trained in particular product ranges. This enables us to offer consultants who will meet the exact requirements of any project or resolve the most difficult technical problems.

Remote Consultancy
Depending on the requirements and nature of the works to be undertaken consultancy can be preformed remotely. This service can not only reduce costs it can also reduce downtime by allowing operations that would normally impair systems to be resolved outside of normal business hours.

For more information about consultancy services please click here.

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Telephone Support
Telephone support contracts offer unlimited assistance via telephone or remote access to assist you with resolving system failures. This will include Network operating systems, hardware and any software applications. We will then offer as much constructive advice as possible in order to help resolve the problem.

Systems Support
Systems support contracts offer all the benefits of a telephone based contract with the addition of preventative maintenance visits. These visits are designed to detect problems before they occur and reduce overall down time throughout the year, the days on which the visits are made are flexible and may be moved to suit you. These days may also be used to undertake any further work required, s uch as installations or resolution of system failure. The amount of visits within any contract can be tailored to your requirements.

Disaster Recovery
Disaster Recovery is available as an additional service to any support contract.

In the event of a business critical system failure we will:-

• Log details of the failure type & diagnose what has failed.
• Arrange for any hardware or software to be collected on the way to your site.
• Attend site - Restore business critical applications on like for like hardware if a suitable replacement is not available.
• Restore non-business critical applications and all other peripheral devices e.g. printers, modems, sound cards etc.
• Present a summary of systems failure for insurance or reference purposes.

Disaster Recovery response can be provided on a 24x7 basis and once our team are on site we will not leave until the systems are restored to working order.

Hardware Maintenance
Hardware maintenance contracts can run concurrently with any support contract or as a stand alone service. These contracts can be based around 2 hour, 4 hour or 8 hour response times depending on the location and nature of the equipment to be maintained.

Application Support
Application support contracts are available for off the shelf style products and bespoke applications. The contracts can include routine maintenance, hosting of applications, resolution of application failures, cosmetic changes and even redevelopment programs.