Hardware and Software

As a systems integrator Technique is accredited with all the major software and hardware manufacturers and is totally committed to providing the very best technical solutions at the most competitive prices to its clients.

For a list of the major manufacturers that we represent please click here

When purchasing any product or service from Technique you will be allocated a dedicated account manager, this individual will manage all of your requirements regardless of size or value every time that you contact us. This type of account management enables us to build long term relationships with clients and thus save them significant time and money when sourcing products or services.

Pre Configuration
Technique offers the unique service of "total pre-configuration". This service enables you to order a piece of hardware complete with software and have it delivered to you ready for use. For example: If you were to order five laptop computers with Microsoft Office for use with your companies remote access solution, the machines would be delivered to you configured to your individual settings and applications ready for use.

Product Evaluation
Technique prides itself on always performing full product evaluation before offering any software or hardware to its clients. This ensures that all of the solutions offered to any client will be commercially viable and free from any conflicts that may occur between different manufacturer's products.

Technique is able to offer the following range of products: -

• Network Fileservers
• Desktop Computers
• Laptop Computers
• Printers and Printing Solutions
• Computer Peripherals
• Computer Software
• Handheld Computers
• Server Storage
• Scanners and Document Management Solutions
• Uninterruptible Power Supplies
• Cameras/Digital Cameras and Web Cams
• Cabling including Fibre Optic
• Communications Equipment
• Backup Solutions
• Projectors
• Wireless solutions

For more information about Hardware and Software please click here.

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Telephone Support
Telephone support contracts offer unlimited assistance via telephone or remote access to assist you with resolving system failures. This will include Network operating systems, hardware and any software applications. We will then offer as much constructive advice as possible in order to help resolve the problem.

Systems Support
Systems support contracts offer all the benefits of a telephone based contract with the addition of preventative maintenance visits. These visits are designed to detect problems before they occur and reduce overall down time throughout the year, the days on which the visits are made are flexible and may be moved to suit you. These days may also be used to undertake any further work required, s uch as installations or resolution of system failure. The amount of visits within any contract can be tailored to your requirements.

Disaster Recovery
Disaster Recovery is available as an additional service to any support contract.

In the event of a business critical system failure we will:-

• Log details of the failure type & diagnose what has failed.
• Arrange for any hardware or software to be collected on the way to your site.
• Attend site - Restore business critical applications on like for like hardware if a suitable replacement is not available.
• Restore non-business critical applications and all other peripheral devices e.g. printers, modems, sound cards etc.
• Present a summary of systems failure for insurance or reference purposes.

Disaster Recovery response can be provided on a 24x7 basis and once our team are on site we will not leave until the systems are restored to working order.

Hardware Maintenance
Hardware maintenance contracts can run concurrently with any support contract or as a stand alone service. These contracts can be based around 2 hour, 4 hour or 8 hour response times depending on the location and nature of the equipment to be maintained.

Application Support
Application support contracts are available for off the shelf style products and bespoke applications. The contracts can include routine maintenance, hosting of applications, resolution of application failures, cosmetic changes and even redevelopment programs.